Artisan Returns Policy

You have the right to cancel your candle order within 30 days without providing any reason.

The deadline for cancellation is 30 days from the date you, or a nominated third party in the UK, takes physical possession of your hand-poured candle collection.

To exercise your right to cancel, you must inform our UK studio of your decision through a clear statement.

You can inform us via e-mail at hello@artisancandles.co.uk

We will reimburse you within 30 days of receiving the returned goods. We will use your original payment method, and you will not incur any fees for this refund from our boutique workshop.

Conditions for Returns:

To ensure your handmade goods are eligible for a return, please ensure:

  • Items were purchased in the last 30 days

  • Candles are unused and in original packaging

The following items cannot be returned:

  • Bespoke scents or custom decorative candles made to your unique specifications.

  • Goods which by their nature deteriorate rapidly or are past their expiry date.

  • Items unsealed after delivery which are not suitable for return due to hygiene reasons.

  • Handmade goods which are, after delivery, inseparably mixed with other household items.

We reserve the right to refuse returns of any artisanal merchandise that does not meet these conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning items to our studio. Please send goods to the following address:

Cotswold Studio, UK

We cannot be held responsible for goods damaged or lost in return shipment. We recommend a trackable UK mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the items were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the product is received at our workshop, a certificate will be mailed to you.

If the goods were not marked as a gift, or the giver had the order shipped to themselves to give to you later, we will send the refund to the original purchaser.

Contact Us

If you have any questions about our candle returns policy, please contact us at hello@artisancandles.co.uk